Refund policy

Exchange Policy

A Note to Our Community We want to be honest with you: In the past, we operated with a very flexible return policy, but it led to significant logistical difficulties that nearly impacted our ability to continue creating the pieces you love. To ensure our brand’s sustainability and keep providing high-quality apparel at fair prices, we have shifted to a more structured policy. We appreciate your understanding and support in helping our brand grow.

1. Immediate Inspection (Our Guarantee) To provide you with the best experience, we allow and encourage you to inspect your items while the courier is at your door. If you are not satisfied at that moment, you can return the order immediately with the courier.

2. Timeframes & Timestamps

• Exchanges: Exchanges must be submitted within 24 hours of delivery.

• Our Promise: Your request is valid based on the timestamp of your form submission. Even if we are away or haven't replied yet, as long as you sent the form within the window, your request is protected.

3. Eligibility Conditions To be eligible for a exchange, items must meet the following:

• Items must be in their original, unworn, and unwashed condition.

• All original brand tags must be attached and intact.

• The item must be in its original packaging.

• Each order is eligible for only one post-purchase action (one exchange).

4. Total Processing Time We value your time and aim for the fastest execution possible:

• Exchanges: The total process (from the moment you submit the request until you receive your new item) takes 3 to 5 working days.

5. Our Working Hours (Weekends) Our team is away on Friday and Saturday. Requests submitted during this time will be processed starting Sunday. Rest assured, your submission time is what counts!